SEA RAY® IS HONOURED WITH FOUR MORE AWARDS FOR EXCELLENCE IN CUSTOMER SATISFACTION

SeaRay Awards

 

Sea Ray has been recognized for excellence in customer satisfaction for the tenth year in a row, earning four 2014 Customer Satisfaction Index (CSI) Awards from the National Marine Manufacturers Association (NMMA) and bringing the company’s total to an unprecedented 59 CSI Awards over the years of the honour.

“We are proud to call ourselves boating’s Most Awarded Brand, because it underscores our commitment to providing a superior customerexperience,” said Sea Ray President, Tim Schiek. “The CSI Award is a validation of our efforts to produce the most innovative, finelycrafted and well-loved sport boats, cruisers and yachts available.”

 

As announced by the NMMA during the recent 2014 International BoatBuilders Exhibition and Conference (IBEX), Sea Ray’s newest awards came in the following four categories: Deck Boats, Inboard Express Cruisers Boats, Sterndrive Bowrider Boats, and Sterndrive Cuddy and Express.

 

Sea Ray builds boats for nearly every style of boater, and this affirmation across so many categories demonstrates that the brand understands just how great boating can be. Time and again, Sea Ray has earned accolades from the industry’s toughest critics and in the most stringent rankings, including those of J.D. Power, the NMMA, the AIM Media Group and Boating Industry Magazine.

 

“This has been a banner year for Sea Ray, with the introduction of the new L-Class luxury yachts as well as new additions to every other category offering from Sea Ray” said Schiek. “The CSI Award further affirms our unwavering commitment to the customer.”

 

The CSI Awards measure customer satisfaction, only recognizing boat and engine manufacturers that receive the highest marks. To attain the requirements for the Marine Industry CSI Awards, Sea Ray achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past year. This score is based on information provided directly by nearly60,000 consumers who purchased a new boat or engine during the period from April 1, 2013 to March 31, 2014.

 

“The CSI award is particularly important to us: it’s direct feedback from customers who’ve spent their hard-earned money on a Sea Ray in the last year, and it gives us an unvarnished look at their ownership experience. The ongoing recognition Sea Ray receives through the independent CSI program is a strong validation of the exceptional support provided to Sea Ray customers by our extraordinary dealer network and the dedication of all of our employees in customer service and sales,” said Schiek. “It’s also a wonderful reflection on Sea Ray’s tremendous boatbuilders who design, engineer and build with some of the industry’s best and most advanced methods to deliver superior products. This truly is a team effort and collectively we celebrate this great award.”

 

Visit the newly redesigned searay.com for the latest Sea Ray news and product offerings.

 

Related Posts





Vote for Dorothy, BC’s Iconic Sailing Yacht, in the Classic Boat Awards 2024

CMRA

You are invited to support an historic, recently restored and refitted BC sailboat, Dorothy, by voting for her in a contest, the Classic Boat Awards 2024, run by the UK’s prestigious Classic Boat Magazine. The Maritime Museum of BC (MMBC), owner of this sleek, wooden vessel built in 1897, believes she’s the oldest sailboat in Canada. As she isn’t the only classic yacht in the running, you’re urged to go online and vote for her in the category of Restored Sailing Vessel under 40ft.

Read More




Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.



Even more BALIs at BALI

CATANA GROUP launches its 14th BALI CATAMARANS model, the BALI 5.8, for the brand’s 10th anniversary! Always bigger, always more powerful, always more… BALI!

This time, the new BALI 5.8 is completing the range from the top down.

Read More


Water heater offers dynamic heat source choices

Hubbell-Marine Stainless steel outlet covers
Hubbell-Marine Stainless steel outlet covers

After a long day on the water, having ample supplies of hot water for multiple showers and meal preparation is a welcome luxury. The 1700 Series Marine Water Heater from Raritan Engineering was created specifically for marine use. With a proven long-life design, it’s available with a 115V AC or 240V AC heating element, and the option to include an innovative heat exchanger that uses the vessel’s hot engine coolant.

Read More